An Interactive IT User Manual That Works With All Customer Devices

by | Apr 7, 2014 | Customer Support, Knowledgebase

You need to be prepared for the fact that customers will try to access your interactive IT user manual from a number of mobile devices and computers. Browser support is no longer enough, as you must provide a mobile version of your interactive IT user manual alongside the standard browser version.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Browser Support for Computers

It’s important that your interactive IT user manual works equally well in every single browser. The team at Yonyx tests and ensures that your manual works in all major browsers including versions of Safari, IE, Firefox, Chrome and Opera.

Use any device to access an Interactive IT User Manual.

Use any device to access an Interactive IT User Manual.

Mobile Versions for a Variety of Devices

It doesn’t matter how your customers want to access your interactive IT user manual, they can with the responsive user interface from Yonyx. The manual automatically formats to appear correctly on any type of mobile device, tablet or smartphone.

Overcoming Compatibility Issues

Keep in mind that sometimes users will want to use your product with another product, which could lead to compatibility issues. Make every aspect of using devices with your product simple with the comprehensive information provided in the interactive IT user manual.

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Improve Customer Service using Decision Trees

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