A customer purchases your product and excitedly returns home to try it out on the computer. The only problem is that the customer makes a mistake during the installation process or has a compatibility issue that prevents them from diving into your product.
To allow customers to use your product at all, much less to the fullest extent, you must provide an interactive installation guide. Customers will appreciate how much easier it is to understand the installation process and get started with an interactive installation guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Cover the Spectrum of Installation Problems
Many issues arise during installation – some problems are with your product, some are compatibility problems while connecting other devices. Other problems are simply the result of user error. The interactive installation guide should be comprehensive enough to cover all types of problems.
A Visual Workflow for Custom Installations
Customers becomes customers for life once they unlock the power that your product has to offer. The key is to help customers use your product in the best way for their needs and facilitate custom installations. An interactive installation guide can provide the visual workflow necessary for advanced, custom installations.
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