Software is big business today. This is evidenced by the large number of software based start ups in Silicon Valley and other areas around the world. Yet, customer needs remain as the most important problem, or success determinant factor, depending on how businesses respond. Here are some of the reasons why software user manuals will be your software revenue improvement pillar.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Make it easier to use software
Software user manuals present the simplest way to use software. For customers who on average hate using computers, a manual is a life saver in the sense that they make customers’ use of software easier and more efficient. As such, your business needs to be on top of supplying software user manuals for each software sold.
Reduce customer service costs
Developing software is depressing enough. Software engineers, project managers and designers are not cheap in the current market. After all the expense incurred in development, ideally, you shouldn’t spend a lot on customer service. With effective software installation manuals and user guides, you can cut your customer service costs by more than 80% if your guides are properly optimized for customer problems.
Use Yonyx software user manuals to improve your revenues today.
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