2 Crucial Lessons Your Business Can Learn From Bad Customer Experience

by | Jan 21, 2014 | Customer Support

Very few companies have succeeded in offering an effective customer experience to their customers because most of them leave their customers frustrated. Yet establishing an online customer experience strategy might just turn the whole situation to something productive.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Before you establish that strategy however, take these lessons coming from bad customer experience moving forward.

Always have a plan B in place

Customers get very furious when they are not attended to early enough. Having a plan B to everything is one of the most effective ways to give flexible solutions to your customers regardless of the circumstances.

Your customer service agents should be flexible enough to handle customers without following instructions from superiors because they may not work everywhere.

Prove to customers that bad experiences won’t be repeated

Don’t let an unhappy customer leave your company before his or her issue is solved. Prove to them that you are capable by of ensuring that any negative issue is solved promptly.

Let your customers know that your work is to solve problems, and that you will do anything possible to make them smile.

Overall, bad customer experience is not a good for anyone. However, eradicating it can be tricky. Fortunately, Yonyx helps organizations reduce bad customer experiences through self service optimization. Learn more about it today.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up“][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!