Three Customer Care Tips That Work

by | Oct 21, 2013 | Customer Support

Customers always expect to find the best treatment and immediate help from customer care departments. But that is not always the case. Most of them are different. Not all of them will get satisfied with the help they receive when they come to you.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.

Fortunately, these three customer care tips work.  Start applying these customer care tips to improve your business.

Find common ground

The fact that you share something common with your customer may just bail you out of your problems. This is done by getting to know the customer and creating a relationship with the. Good customer agents have used this strategy to solve customer issues easily. The fact that you have become friendly rubs the face of an angry customer.

Welcome customer complaints

Research has shown that 90% of customers are willing to come again if you solve their issues the very first time. It is therefore important that you listen to your customer. Control the situation, acknowledge the dilemma and solve the customer’s problem.

Be positive

Customers consider the customer care unit as their savior. Be positive each time even if the product a customer mentions is not in your shelf. You could instead inform her to come pick the product certain day. After hanging that call, order for the product and make sure you stock it into your shop. This reduces the chances of customer getting upset.

Customer self-service is one of the new things in client care over, and above the above customer care tips.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”“][/button_box]


Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!