When a customer purchases a computer or related hardware and software, they expect to receive some sort of computer installation manual to help get them started. Instead of offering the typical computer installation manual, transform the basic material into creative customer support.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Providing creative customer support entails more than just adding a few bells and whistles to the computer installation manual and calling it finished. The goal is to walk the customer through the installation process in the most streamlined manner.
Make the manual interactive.
Take the printed instructions booklet that comes with computer products and create an interactive user experience instead. You can make the manual interactive to provide the customer with additional resources when needed and to clarify explanations more clearly with multimedia.
Lay the foundation with a decision tree.
A traditional FAQ, knowledgebase or informational booklet is compiled of information that the customer must make sense of in order to figure out how to complete an installation. A decision tree, on the other hand, starts with the problem a customer is having before providing possible solutions. A customer is walked through the installation process and up and running in no time.
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