Trust Earned – A Challenge in Customer Support

It is not easy to earn the trust of a “necessary” stranger in customer support. It is a challenge that all companies must gear up and prepare for. Trust is one of the most basic foundations in human interaction. Customers will only buy products or avail services that they learned about through research.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

One bad publicity about you may not be enough to faze their confidence in the quality of your products or services but it could certainly damage your reputation in the long run and eventually result to loss of customers or worse – loss of business altogether.

How can you earn the trust of people using customer support?

Be honest in all your transactions. Do not make exaggerated claims or promise something you cannot keep. This is the fastest route to losing customers. You should always be realistic and honest in all your dealings with customers.

Deliver in a timely fashion. It will not help your customer support department if they are oriented to one thing and the company does another thing. If you tell customers that they will have the services or products ready on a specific time or day, you should be ready to do it before or on the specified period.

Answer their queries, issues and concerns as fast as you can. The internet makes customer support open 24/7, which makes it a little hard to believe if you post a reply or emailed a response later than expected.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree