How you answer your customer calls plays a very important role in their satisfaction index. Your customer support agents need to have the customer’s undivided attention on the phone to ensure that they are completely satisfied with the responses they get from you.
If you get the call interaction right, you create memorable customer experience, find free advertising through word of mouth, build customer loyalty, and increase your profits.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Step by step call flows
Your business or call center need to have effective step by step call flows tailored to create the most desired customer satisfaction via telephone support. These step by step call flows should be tailored properly depending on the customer personas, industry and type of answers your customers expect from your agents.
Yonyx AGI interactive guides
The Yonyx AGI interactive guides can liberate your efforts when it comes to coming up with picture perfect, step by step call flows in your call center. All you have to do is have your best call center agent, (experienced with specific troubleshooting problems) come up with the ideal step by step call flow for each customer problem- these can be used by any other agent in your business.
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