Many businesses today should learn to adapt newer technologies considering that the world thrives on this. This is primarily the reason why an interactive computer troubleshooting has been introduced in the market to provide assistance to call center companies that are struggling to keep up with market demands.
How can an interactive computer troubleshooting help in customer support?
Provides step by step call flows. When customers call, they expect you to answer all their questions or resolve any issues they may have. The best approach is to provide them step by step call flows that would essentially walk them through the process. The software can best handle this because it will pull out all necessary information easily and conveniently.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Reduce average handle time. The average handle time is the time spent by each call center agent on customers that they handle. This is significantly reduced if the company will adapt a software system that allows agents to provide a walkthrough and assistance easily without sounding scripted.
Without interactive computer troubleshooting, agents still have to manually sift through your knowledgebase for related articles. They cannot make any side notes or amends on the pages they view to improve the next resolution process.
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