It’s not a question of whether your product is so great or not. Without focus on your customers needs, no product can sustain itself in the market.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
So,
What is customer service?
Customer service is you putting yourself out there to serve the ever changing, and demanding needs of today’s customers. And customer service goes beyond trying to feed each and every one of your customer’s requirements, into building knowledge bases, user manuals to creating a presence they can converse with on social media.
Why customer service
But why should your business even consider customer service in the first place? Well, the answers are quite clear. Recent studies have shown that more than 96% of your unhappy customers will never ever complain. 91% among them will disappear; meaning you’ll only have 5% of your unhappy customers if you’re lucky.
How to do customer service best
You can only do customer service best if you eliminate room for unhappy customers even being on the map. Your customer service reps have to be very good for this. Also help customers serve themselves using self-services information like software installation manuals, user guides, FAQs, use manuals. The list is endless. We can make this step the easiest for you.
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