One most single aspect that contributes to a successful business is good customer care. But currently this important aspect has been ignored which has led to a longer customer service dissatisfaction list.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
As if it is not enough the high rate of dissatisfaction from customers has also been ignored. This therefore unknown to the entrepreneurs has bred to poor business performance. You no longer see customers streaming to your shop and continue to say it will be alright because customers retaliate when they find bad customer service. Here are tips that will get you on your feet with your customer service team.
Ignorance is one factor that leads to bad customer service. There is a customer asking you where to find a certain product. Since you are too busy you just point o the direction without looking at the customer. Another question from the customer leads you to answering back rudely. Such a person will not stay a minute longer in your premise. To cure this, never ignore a customer. If you are too busy tell someone else to attend to him/her.
It’s always good to always be reliable and responsive whenever a customer needs assistance. Remember you are contributing a lot to the success of a business. Whenever a customer needs you avail yourself. If possible hang a non important call and give him the first priority.
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