Improving customer support is a never ending process that involves evaluating and updating your support mechanisms to better resolve issues. A software installation manual is a great starting point to transform the robust types of customer support offered.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Instead of providing customers with the traditional software installation manual available in a booklet or an FAQ, consider how you can make the process more interactive. Transform a simple software installation manual into an interactive decision tree that guides customers through the installation process.
Use a decision tree as the foundation of your software installation manual.
When you offer a decision tree driven software installation manual, you provide your customers with more support than a knowledgebase. That’s because the customer is led through the steps, starting with the initial problem that caused them to consult the manual.
Make your software installation manual interactive.
Using a decision tree is a great first step to making the manual interactive. Also include supplementary multimedia and links to outside resources that may be of help to your customers, especially in the case of a compatibility issue.
Finally, make it easy for your customers to connect to a helpdesk in case they need to interact with an actual person to resolve the issue.
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