Your customers are global and your support mechanisms should be too. As you look to improve the interactive software customer experience on an international level consider language translation, cultural adaptation and 24/7 access.
Related Article: How decision tree driven interactive guides bring smiles to your customer?
Global Access
All of the images and assets that are involved in the interactive software customer experience you create are CDN enables. This means your interactive guides will stay in tact and be able to be viewed correctly in over 90 countries.
Language Translation
You can translate your interactive software customer experience into a number of languages so that users can better understand how to use your product. The quality of the interactive software customer experience hinges upon the customer’s ability to use it.
Cultural Adaptation
Language isn’t the only concern in creating an interactive software customer experience on a global scale. You also have to take cultural differences into consideration and make the necessary changes to the interactive software customer experience.
Around the Clock Support
With customers in every corner of the world and in every timezone, your customer support must be available 24/7. You never know what time an issue may occur or a customer may have a question about your interactive software customer experience.
