A call center is one of the productive departments in an organization. The agents work day and night to ensure customer queries are solved and customers are left happy. And since we all know that customers are difficult to handle, they pressure they sometimes encounter can be overwhelming. They need some form of motivation to keep them smiling and looking forward for the next day.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Here are three best ways to motivate your call center staff:
High quality staff training
Frequent training programs improve agent skill all round. Through this training, the agents will perform better throughout all their interactions with customers. Besides it will help to change the negative attitude and fear that crops in when talking with customers. A highly trained agent will be willing to take any kind of call anytime anywhere without fear of the outcome.
Create a list of expectations
Writing down the number of expectations from agents will motivate them in terms of speed and concentration. Since they are working to complete a list of tasks, they will be automatically motivated to finish and go on to the next list.
Recognize your call center staff
No one wants to be brushed aside especially when performing. Your call center agents are human and need to be recognized for their efforts. No matter how little, a recognition gesture is important. Offer free lunch, thank you cards or a night out and they will feel special.
With Yonyx, you can motivate staff in your call center by making their work easy and more meaningful.
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