Knowing your customer is one way to increase your next year’s profits and sales. Their importance should therefore not be taken for granted.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
If you want to know your customer there are simple information basics that help you to create that long-term relationship. Here are 3 most important customer information basics that you should know.
Customers contact details
This is actually the first step to knowing your customer. Do not let your customer walk out of your shop without leaving their contact details. Train your customer support team on how to approach customers and establish a relationship. From this close interaction a customer will not resist to leave an address, telephone number and email.
Brands customers buy
Monitor your customers and take note of the common brands they buy every time. This information will help you to either increase your stock for the brand. You will also get rid of the brand that sticks on the shelf for a whole month.
How much customers spend with you
Analyze the total amount each customer spends with you at the end of the year. From your calculation, find out your loyal customers and once you should keep and retain. From the list you will not miss a customer who came to your shop because he missed the product at the usual place. What is important is that you have just known your customers better from the information you collected earlier.
Publishing great self service information and tracking how customer react to it will improve your self service information. Discover how publishing Yonices will make this task easy and fulfilling.
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