How to create customer service knowledge base

One way of achieving a good relationship with customers is by creating customer service knowledge base. A good knowledge base reduces all the stress customers would get into when trying to call your ever busy lines.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The following points will help you create an effective customer service knowledge base.

Customer service information should be able to serve everybody equally. Therefore creation of knowledge base that is easy and simple to understand is very important. Let it be a solution to every customer and not part of them. An easy information base will attract a whole lot of customers since they find it easy to understand. The most important thing is that it solves problems.

Customer service self service information base should provide solutions to customers. Involving your customers in creation of their content is one way to achieving an effective customer service. Begin by taking customer’s request. At least you have created it based on on their needs.

Create a customer service knowledge base that customers will take a minute to find. To make this easier ensure first the knowledge base is searchable and customers take few seconds to search it. This can be achieved by use of keywords in your content to guide customers during a search. Your customer service knowledge base will become more effective than you anticipated.

We help you create a knowledge base that will solve your customer’s problems. Let us help you improve your customer information content and layout for maximum customer satisfaction.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree