Many customers – specifically those who are tech savvy – are hungry for information. They spend hours looking for solutions even to minute problems. These are the kinds of customers who would appreciate if you have interactive user guide incorporated in your website.
So, how beneficial is the interactive user guide to your company?
It caters to the needs of modern, tech savvy customers. As mentioned, there are people who seem to be always in the need for new information. Constantly updating your knowledge base can provide the information they want without looking elsewhere.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
If you already have it in your website, there is no reason that they would look for it some places else.
It offers information in a fun and enjoyable way. It can be dull and boring to read lengthy posts or how-to articles about troubleshooting. The interactive user guide is like a branching tree, which contains a variety of images, instructional videos and simple instructional articles – all designed to provide solutions to simple problems.
It frees the customers from the “waiting time.” Often, when customers have problems, they have to wait for the next available representative to cater to their needs. With this new technology, they don’t have to “wait.” They only have to go to your website where they can find your comprehensive database and solve their own issues.
When problems escalate, this would only be the time you can hear from them through their submitted tickets.
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