In order to pass down information in away that people can easily understand. You need to have an avenue that they can easily identify with visually. Multimedia flow charts are the best option for this because they can describe a process clearer in both words and pictures. Here is why they are important in interactive troubleshooting.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Can be used as training materials
Training with the use of visual flow charts is the easiest way to success in both small and big business organizations. Passing down information through visual texts and images guarantees increased concentration compared to other methods. A well developed visual flow chart has the capacity of promoting long attention spans that give the mind ample time to digest information leading to proper understanding.
Promotes organized work flow management
Work flow management needs to be well organized process in order to meet customer demands and basic management duties in your organization. Having well defined visual flow chart is the best and simplest way to do this. By use of flow chart you can define all the organization business processes making them easy to monitor. This way you can identify your weaknesses and strengths and work with them for better management.
Yonyx is a leader in improving customer self service with a wide range of offers ranging from interactive troubleshooting flow charts targeting customers, to solutions for contact center employees.
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