A Look Inside the Telecom Customer Relations Bible

The telecom industry is witnessing a boom with telecom companies entering the market and increasing competition. With numerous telecom service providers to choose from, the industry has become highly competitive.

Maintaining good customer relations becomes a priority in order to retain customers and stay ahead of the competition. There are 3 fundamentals in the telecom customer relations bible that help maintain a productive relationship with your customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

1. Customer Friendly Support 

Customer support is meant to be for the convenience of the customers. According to the telecom customer relations bible, the mechanism should be easy to use and include helpdesk support. Many customers often plan to give another telecom service provider a try because they think their provider’s customer care and support platform is too much of a hassle.

2. Categorize Your Customers

Placing the customers into different categories, such as loyal, new and inactive, is the second rule in the telecom customer relations bible. Categorize customers based on the kind of service they choose according to their budget and needs.

3. Do Not Act Without Consumers’ Consent

Consent is the most important point in the telecom customer relations bible. Sometimes, telecom companies activate value added services on a customer’s number without seeking their consent. This may a good trick to generate revenue, but ultimately the customer sees this as a misleading business practice.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

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