Benefits of Deploying Web Customer Self Service

Although many companies have live representatives to answer customer inquiries, the deployment of customer self service is increasing. This is because businesses have discovered their customer service analysts don’t have to keep repeating themselves – while costing money to the organization & reduced customer satisfaction due to delays and inaccuracies in information communicated to customers.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Creative customer service like Yonyx can provide the benefits of self service while keeping customer satisfaction at a high!

Here are benefits of deploying customer self service.

Cost savings

Just because you provide enough information on your website, doesn’t mean your customers will find it easily.  Customers get confused with multiple articles they find matching the keywords they search for, and when they do start going through one, they find it painful to jump through sections that may not be relevant to them.  Creative customer self-service, if done effectively, can cut down on client service staff to lower costs.

Collect information

Everybody now knows how important big data is. Self service gives your customers enough opportunity to interact with your website than if they called your support.  Take advantage of this to collect information about your visitors to boost your web strategy.

Yonyx can make self-service better, using the most natural form of publishing self service information. Sign up for a free trial.

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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree