Companies have said goodbye to traditional customer service. What companies are currently embracing is technological customer service. Through this means, customer service has continued to improve a great deal.
One great tool to embrace is an IT user guide customer service. This is a system that makes customer satisfaction effective, speedy and convenient for both the support staff and customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
What does an It user guide do?
Companies that have implemented an IT user guide have no time to deal with frustrated customers. This is because there are no customers to complain in the first place. This user guide provides all the necessary answers customers are looking for. The guide automatically retrieves several suggestions on possible solutions customers might be looking for.
What else would customers complain about when they have solutions at their finger tips? IT user guide is friendly and good to work with. It engages customer’s right from when they log in. This makes the whole session for a customer entertaining .through this process they are able to learn more and not just the information they looked for. With this tool, customers have all the useful information at their disposal.
Yonyx IT user guide will help you improve your customer care.
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