It’s absurd that many companies fail to provide a user manual that is interactive for its customers. The assumption that customers will easily know how a product is used is misleading. The truth is that a large number of customers never have the knowledge of product use. For this reason, developers need to provide a user manual that is engaging for its customers.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
A user manual that is interactive is engaging and quite easy to use. It is not one of the boring user manuals that are detailed and which users have to read line by line. Instead it keeps the customer busy and gives the urge to learn more about a product. With a user manual that is interactive, you can guarantee your customers will always come to you.
A user manual that is interactive saves the company money. Take a scenario where you provide a user manual that is ineffective. This might lead to customers switching to a competitor since the user manual is of no use. But a user manual that is interactive and inviting will keep the users using it forever. The organization saves money at the same time keeping customers happy.
Yonyx will help your business to create useful IT user manuals that are not only interactive, but also those helping them troubleshoot effectively. Learn more about Yonyx interactive user manuals.
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