Call Center Management with Installation Booklet Software

An installation booklet software plays an important role in call center management. It enables your agents and customers to have that interactive connection, which makes the entire experience dynamic and at times enjoyable. For some, call center management is stressful but the existence of an installation booklet software makes things a lot more interesting.

Installation booklet software make management easier for call centers
Installation booklet software make management easier for call centers

What are the features of an installation booklet software that makes call center management easier?

Advanced content. The software can pull out the most advanced content in your knowledgebase. It walks the agent through the resolution process as he or she relays the information to the customer. The software will ‘speak’ to the agent and the agent transfers the information into a well-crafted content so that the resolution process becomes more efficient.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Updated. The beauty of the software is that it can be multi-authored, which means to say that any updates can be done by all agents working to resolve a particular issue. If there are lacking information to the content produced by the software on-screen, the agent can directly type the information on the software’s interface.

Organized. Another great thing about the software is that it is highly organized, which means that you can sift through the information on-screen easily. This makes your task at resolving issues a lot faster and more convenient.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree