There are many options for publishing your helpdesk integrated troubleshooting guide, but it’s always best to embed the guide somewhere within your website. Let’s take a look at some of the common questions of creating a helpdesk integrated troubleshooting guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Why is it important to publish a helpdesk integrated troubleshooting guide on my website?
When customers encounter a troubleshooting problem, the first thing they are going to do is turn to your website for support. Without the help of a robust helpdesk integrated troubleshooting guide, your call center will be ringing off the hook with customer complaints.
What should I include in the helpdesk integrated troubleshooting guide?
One of the benefits of publishing the guide directly on your website is the ability to easily point customers to other products or specials on your site. While the focus must always be on support, there will be times when it’s appropriate to suggest a related product.
Where else should I publish the helpdesk integrated troubleshooting guide?
Don’t limit yourself to a submenu within your main website. You can work with Yonyx to set up a landing page of guides or offer a catalog for customers to peruse. The important thing is to maintain your branding throughout every guide you publish.
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