Your business has given a blind eye to automated customer support. You do not need to ask yourself why customers are side stepping your traditional customer service methods. The answer is your customers find it inconveniencing and prefer a more automated method. Establishing helpdesk integrated software is what you need to give them.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
The following answers will answer your why question you are about to pose.
The worst answer a support staff can give to a customer is to wait or hold please. Customers do not love to wait especially when they are angry. They like it if their issue is addressed quickly. And this can only be achieved by helpdesk integrated software. They can access it anytime and get help from the other end immediately.
Customers have turned to social media for everything. Kill your social media customer service by integrating it with helpdesk software. This means you can convert your social media into a channel that makes it possible for users and other customers to access the helpdesk integrated software. Now you understand what customers want, begin implementing it.
Use Yonyx user guides, manuals, decision trees and user guides- which are helpdesk integrated software friendly for better customer experiences.
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