Reasons Why Your Customers Prefer A Helpdesk Integrated Software

by | Mar 25, 2014 | Automate Support


You need to make guides that integrate with helpdesk software

You need to make guides that integrate with helpdesk software

Your business has given a blind eye to automated customer support. You do not need to ask yourself why customers are side stepping your traditional customer service methods. The answer is your customers find it inconveniencing and prefer a more automated method. Establishing helpdesk integrated software is what you need to give them.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

The following answers will answer your why question you are about to pose.

The worst answer a support staff can give to a customer is to wait or hold please. Customers do not love to wait especially when they are angry. They like it if their issue is addressed quickly. And this can only be achieved by helpdesk integrated software. They can access it anytime and get help from the other end immediately.

Customers have turned to social media for everything. Kill your social media customer service by integrating it with helpdesk software. This means you can convert your social media into a channel that makes it possible for users and other customers to access the helpdesk integrated software. Now you understand what customers want, begin implementing it.

Use Yonyx user guides, manuals, decision trees and user guides- which are helpdesk integrated software friendly for better customer experiences.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!