Helpful Tools to Improve Your Quality of Customer Service

Call Queue Systems

Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information relevant to your business.

One benefit to using call queues is that customers do not need to know where your calls are being taken. So, you could have call representatives at your headquarters or in another country.

Good call queues allow you to customize the good customer experience for your customers. Some allow you to adjust ringing options or route really important customers to your best customer service representatives. You don’t have to prioritize your calls, though. You also have the option of treating them all equally. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Interactive Voice Response (IVR)

 IVRs are the systems that allow your customer to navigate through information that they might want, without having to interact with a customer service agent. Customers can push a certain button on their phone to get the information that they want, such as your business hours. Good IVRs are intuitive and easy to use.

Yonyx enables organizations to generate creative customer support, high-quality social CRM and customer experience that provide customers an interactive self-service experience similar to interacting with a live Agent customer support analyst. [button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree