How Online Technology Can Improve Your Customer Service

by | Jul 16, 2013 | Automate Support, Customer Self Service, Customer Support

What are customers thinking of when they have an experience with your business? When was a time that you fixed a highly charged customer complaint? When was the last time you let your top customers know how thankful you were for their business?

It’s pretty obvious that most customers are looking for a high quality customer service experience when they deal with you. It’s been proven that well over half of customers are quite happy to pay a little extra if it means their experience with your company will be a top notch one. Plus, customers who are satisfied with the way you handled a problem they had are likely to let up to six of their friends know what a great job you did for them. What all of this means is that businesses that can provide exceptional customer service every time to each of their customers are the businesses that will succeed in this cutthroat marketplace.

It can be a real pain and hassle to have to speak with an employee who obviously has no idea what they’re talking about.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service. Contact us today!

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Improve Customer Service using Decision Trees

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