Customer satisfaction is quantified and analyzed as CSAT Score, which will determine how efficient your company is in providing exceptional support. This is the reason why the customer service bible software has been created and developed in the first place.
The question is how you can improve overall customer satisfaction score using the customer service bible software without compromising on other aspects of business?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Collect data and analyze them. The customer service bible software isn’t just a software that acts as a co-pilot for your call center agents. It also contains a lot of information that you can collect and analyze so that you will know what aspects of business you need to improve on. It doesn’t have to be exceptionally comprehensive but just enough information that can help both your agents and customers in the process.
Motivated call center agents product better results. Call center agents don’t like mundane and repetitive tasks – well, most of them. However, if you constantly motivate them, this could make them feel valued. Furthermore, you can also empower your agents by implementing a software that will help agents do their job more efficiently.
Allow multi-authoring of information. The software can be multi-authored, which means that any information can be edited by anyone, which may be made available to everyone who will use it on customers with similar or the same problem or issue.
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