A good call center utilizes an interactive troubleshooting manual because it is flexible and easy to use. It allows agents to free-wheel and make full use of illustrations so that they can provide solutions well to customers. If you are using an interactive troubleshooting manual as a script guide, this guarantees your agents that they have all the information they needed.
The information they require can just be pulled off from your comprehensive knowledgebase, which is done by the interactive troubleshooting manual. This is conveniently done so right on their screen so they don’t have to keep navigating their computers from one area to another to look for solutions.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
We all know that customer support is about resolving issues while building relationships with clients simultaneously. This is the reason a software can be implemented as a strategy to stay ahead of the competition. If your call center agents are empowered by the software’s capacity to provide them exactly the kind of solution and information they needed, they can be more productive and can significantly reduce the average handle time on each client they face.
Furthermore, they information they can pull off through the software can be repeated no matter how many times thus allowing your call center agents to become more adept in what they do.
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