Reduce Average Call Handle Time and Make your Customers Happy (part 2)

Call center manages look for every ways to reduce costs within the department. Telecommunication charges are gradually increasing and the only remedy is to reduce phone talk time. But it is highly impossible for a contact center to operate without phone calls. For this reason, managers seek effective ways to reduce costs through AHT.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Reduce average call time with Yonyx.
Reduce average call time with Yonyx.

Here are tips on how a call center can reduce Average Call Handle Time:

Provide fixed schedules

Call center agents working with a fixed schedule are likely to spend less time attending to a customer. This is because they go straight to the point and have mastered the script perfectly well. Besides, a fixed schedule contains designated tasks and timings. Agents are bound to concentrate on the tasks to finish in time to avoid any misunderstanding with the manager.

Motivate agents

Motivated employees work efficiently and deliver results. The more comfortable they are at work place the more productive they become. Agents will be seen to enthusiastically attend to a customer and provide solutions.

Avoid customer interruptions

Interruptions make a conversation longer. Agents should never interrupt a customer while talking. They need to listen and provide the accurate answer. Listening keenly will help reduce the average handle time.

We can help your customer service agents minimize the average call handle time for the better.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree