Providing premier training to your customer service team is the time tested method of getting the most out of your customer service team. Training not only reminds your customer service team of their core goal, but also refreshes their memory about what customers expect. Yet, even the best trained customer service team can lack the desired performance.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
We give you two point blank strategies to improve the performance of your customer service teams.
Avail enough reference materials
Always avail enough reference materials where your customer service teams work. There are literally 000’s of things your customer service team needs to have at their fingertips, yet cant because they’re humane. Having reference materials close by will enable your customer service teams to serve customers better, so long as they make use of them.
Improve the productivity of your customer service teams
Huge customer care books can be a good reference source for your customer service teams. However, their bulky nature makes them a hassle to use when they’re dealing with customers upfront. Create interactive user guides for your customer service agents, ideally, using intelligence about the most common problems customers have.
With the Yonyx platform, you can create interactive, multimedia user guides, troubleshooting manuals and other self-service enhancement materials you can use to boost customer service team performance.
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