When it comes to online customer service, all the fundamentals surrounding client relations remain the same. At the end of the day, what matters is how you take care of your customers, no matter what. It’s important to note however, that, how you offer online customer service will determine whether you succeed or fail with it.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Define your customer needs
You can never go wrong with online customer service if what comes to mind first is what they need. While email remains as the most crucial support channel for online customers, your team should consider what customers want in your particular situations, and give customers what they want.
Get out of their way
Todays’ online customers don’t really want your presence in their face. They don’t want to email you about tiny tidbits and wait 24hrs for an answer. Invest your time and money into creating useful self-service materials they can use to serve themselves online. Research has shown that most customer complaints don’t need to be called in where businesses have good self-service channels. Give your customers the information they need, thank us later.
We improve how organizations create useful self-service materials like KB articles, user guides, user manuals and so many others. Start looking after your online customers today.
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