The biggest challenge customer experience managers face today is packaging self-service materials in a manner customer’s love. Whether to go for slide or map view user guides is the biggest dilemma. In this article, we will tell you which view works best for your user guides, and for best customer experience.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Map view user guides
The map view experience enables authors to create user guides from the customers’ point of view. The author can have a bird’s eye view over what they create, and enhance the experience for customers. The map view also allows room for new trajectories in your user guides or manuals, enhancing the general customer experience.
Slide view user guides
Slide view user guides ensure that customers traverse your user guides step by step, amassing as much information as they move along. The slide view is best for the best understanding of guidance steps.
What do customers want?
Customers should be able to switch between these view options. Customers being able to switch between these views gives them greater satisfaction during use.
With the Yonyx platform, you can create customer user guides, product manuals, troubleshooting guides, software manuals, decision tree driven manuals and other kinds of self-service materials in the map and slide view at the same time.
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