Multimedia flowcharts can be a wonderful apparatus to use as a form of automated customer self-service. Multimedia flowcharts are pragmatic and can reach any audience. Furthermore, multimedia flow charts make customers smarter and more adept. Here’s how:
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Makes Customers Smarter and More Keen – Multimedia flow charts provide a walkthrough and step-by-step guide that teach customers the solution as well show as them. This can be revolutionary. Customers that master certain scenarios and know how to operate the product at certain junctures, can now teach fellow clients without ever having to consult a customer service agent. Furthermore, multimedia flow charts are a fantastic educational tool and can be employed any time, any place. This can lead to customers who essentially teach each other the tools of the trade. As a result, customer service representatives will have less of a work load to take on and will also provide optimal results to those who have complaints that cannot be addressed with self-service manuals such as the multimedia flow chart. Multimedia flowcharts provide a passive and residual self-service foundation.
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