Do you truly know how your customers feel when they have experiences with your business? How do you currently solve a tough customer service problem or let your favorite customers know what a blessing they are to your business?
There’s no denying that the experience customers have with your company is very important to them. Some studies show that well over fifty percent of customers are willing to pay more if they have a better customer experience! Plus, customers who have a complaint that has been properly resolved are likely to tell up to six people about the good experience they had with your brand. Is it any surprise then, that the businesses who are the best at providing quality customer service are the ones who are smoking the competition?
Everyone, even you, at some point have been on the wrong end of a bad customer service situation. It’s very frustrating to have to speak with employees who are not knowledgeable about their product or who can’t treat a customer with professionalism and courtesy. If you have a small business, then you have one advantage over the big name stores—namely the agility of customer service you can provide.
Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.
Yonyx also helps the organization improve the consistency and quality of their customer support and along with that improve what is called CSAT (customer satisfaction).
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