Self Service Information Customers Will Love

by | Jul 17, 2013 | Automate Support, Customer Self Service, Knowledgebase

Self-service is one of the most creative customer service practices today. As more and more companies adopt it as an alternative to having customer care staff, challenges with the information provided to websites will rise.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

How then will your business provide useful information customers will love?

First, you need to create easy to understand information. Your customers want to read information that communicates to their need, depending on your services. Make sure that each blog or video guide you add to your website communicates to the needs of your audience.

You also need to guarantee the accuracy of your information. Customers read mischief and get confused each time they find outdated information on your website, or other evidence of inactivity. Make sure that all the information you provide to your customers is truthful, correct and timely.

Lastly, always ensure that your content is organized properly. Don’t confuse your customers with a general search button that could produce confusing information. At Yonyx, we have changed how customers consume self service information. We help you streamline self service information professionally.

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