Serving Self Service Information Using Multimedia

Customers consume self service information in different ways. They expect to get answers to all their questions when they come to your website-. If the information is adequate they’ll buy, or call your customer care representatives if it’s not. The best way to cut costs and convert these customers therefore, is to give them rich self service information so they don’t choose the later-which is not only expensive, but also inefficient.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Multimedia presentation of self service information works wonderfully when you’re dealing with customers online. Whether you’re using story boards, videos or flow charts- customers consume interactive self help information much better than block text or other traditional techniques. Therefore, you can produce better customer experiences this way.

Apart from improving interactivity on your website, using multimedia to serve your customers is also makes self service faster, and scalable. Customers don’t have to spend a long time searching for information on your FAQ’s or blog- a virtual tour using multimedia can help them get information much easier.

Yonyx allows you to create useful self service information using multimedia techniques like flowcharts– meaning, you can serve self service information much better.

[button_box header=”” buttontext=”Sign Up for 30-day Free Trial” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree