Technical Support Is Vital to Your Business

What do you think of when you think of a customer calling about your technical support? What sort of conversation do you think that would be like? Many times, calls like these make you think of fixing their technical issues step by step and also by the book.

For example, imagine two servers that are configured identically for a manufacturing company. Now imagine that one day in December, near Christmas, these two servers refuse to make identical copies of the database as it should normally do.

Unfortunately for the company, they cannot afford to have the servers back up each other’s databases individually because they’re scheduled to shut down on Christmas Day for routine maintenance. Doing so would put the continuity of their Christmas season in jeopardy. Instead, the company adapts an “in the nick of time” strategy that makes real time connections between the manufacturing divisions. This is a scary prospect because this procedure is largely unprecedented. There is no manual to refer to for this technical call.  There’s no guaranteeing that this will even work at all!

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

Yonyx also helps the organization improve the consistency and quality of their customer support and along with that improve what is called CSAT (customer satisfaction).

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree