Do you like user guides? Almost everyone detests a used guide. Perhaps you cannot even remember the last time you bothered to read a user guide. The reason why user guides are not favorable to read is because of how they are written. Most of them tend to be so rigid and most likely don’t interact with the user.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Do not be so quick to write a user guide that users will detest. Here are some tips to help you.
Understand your users
A good interactive user guide is always based on the users. However it is impossible to write a guide without first understanding your users. Complete knowledge on your customers will enable you write relevant and information.
Use a task-oriented approach
An interactive user guide should be developed based on what a product or service does. The content in your guide should help users achieve the tasks they want to perform in a product. For instance, if it is a phone, a guide should have all the information on how begin with the settings, network places among other tasks.
Yonyx will give you interactive user guides customers will love and appreciate. Talk to us today.
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