Interactive IT Handbook | Excellent Way to Prioritize Customer Needs

by | Mar 15, 2014 | Automate Support, Customer Support, Knowledgebase, Troubleshooting

Entrepreneurs today should not ignore the most important asset of their organization, namely – customers. Customers should be given the value, care and attention they deserve. But, how can organizations do this when customer support is always clogged by repetitive issues and tasks?

Interactive IT Handbook | Prioritize Customers

Interactive IT Handbook | Prioritize Customers

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

Here comes the interactive IT handbook that gives organizations the power to prioritize their customers’ needs wherever and whenever. This is a self-service opportunity that can help boost the customer’s learning experience and allow the business to have higher customer support rating.

The Interactive IT Handbook and the Modern Customer

Many of the customers today are tech savvy in comparison to the older population of customers. Today, you will find that customers are well-informed and impatient. The interactive self-service approach allows customers to get the information they need in a single click of their mouse.

This serves as your comprehensive knowledgebase offering your customers to make informed decisions about buying your product or availing your services. You can only have their attention if the knowledgebase is engaging, interactive and dynamic.

Getting Ahead of Competition

While everybody tries to implement a dynamic and interactive guide, not many entrepreneurs know how to make the most of what they have. The interactive guide can boost customer support by prioritizing your customer’s needs no matter what time of the day or day of the week it is.

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Improve Customer Service using Decision Trees

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