Customer service management and CRM in general have changed tremendously in recent years. Customers no longer have to call in with their problems, thanks to advances and customer experience optimization technologies we now use. Self service in particular, can help many businesses, although just a handful of businesses use customer self service best practices. In this article, we tell you more about its benefits.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
First, the biggest motivator for customer self service is cost efficiency. It’s cheaper for customers to serve themselves compared to hiring more people who can help serve customers. For each business, this is a huge motivator.
Self service optimization also gives customers more channels to have their problems compared to other channels like telephone, email support etc. most self service manuals, product bibles, user guides and troubleshooting manuals can integrate with helpdesk software, social CRM and intranets. This means that your customers have many routes through which they can find help, based on their interests and likes.
Yonyx user manuals, user guides, product troubleshooting manuals and multimedia channels are an important part of self service businesses can’t afford to miss out. Improve your customer self service today.
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