Setting up a decision tree driven software user guide requires attention to detail and more than just coming up with a workflow. Other issues such as security, user access and updating the guide as a team are also important to discuss before implementing a decision tree driven software user guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Network Security
All of the information you make accessible and any private user information is completely secure using https security mechanisms. Unlike competitors, your decision tree driven software user guide is secure throughout the entire session, not just the log-in screen.
User Access Controls
Choose from three different types of access based on how you use the decision tree driven software user guide. They are:
- Anonymous Access – The most common type of access used by B2C companies who want as many customers as possible to use the decision tree driven software guide.
- Invited Users Access – The Yonyx admin invites users who then register with Yonyx before accessing the software guide.
- Single-SingOn (SSO) Access – Users are only able to access the guide after first signing on to your company portal.
Internal Access for Updates
Your decision tree driven software guide can be used by employees simultaneously to edit and update the customer support tool. As the admin, you can decide which employees can view or edit a particular aspect of the guide.
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