In most cases, IT companies create a decision tree driven IT troubleshooting guide for the widespread, uninhibited use of their customers to improve customer service. However, there may be specific aspects of the troubleshooting guide that require controlled access.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Determining which access is best for your guide depends on the type of users you want to view it. There are 3 different security access levels available for use with a decision tree driven IT troubleshooting guide.
1. Anonymous Access
This type of access is free to anyone without the need for authentication and provides support 24/7. For the biggest impact, B2C organizations frequently choose this type of access for a decision tree driven IT troubleshooting guide.
2. Invited Users Access
This type of access allows your company to invite users to view the decision tree driven IT troubleshooting guide. Access is granted only after users have registered with Yonyx. It is ideal for internal guides that are only to be used by employees of small to medium sized organizations.
3. Single-SignOn (SSO) Access
If you only want to permit users access through your portal, this type of access is for your decision tree driven IT troubleshooting guide. Yonyx supports SAML2.0 based SSO access for enhanced authentication features before providing access to the guides.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
