Browser Support | Publishing a Helpdesk Integrated Software User Guide

by | Mar 28, 2014 | Knowledgebase

It would be a waste of your time and efforts if in the end customers are unable to use your helpdesk integrated software guide because it isn’t compatible with their browser. It’s extremely important that the helpdesk integrated software user guide works no matter how the customer connects with the information.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Test a helpdesk integrated software user guide.

Test a helpdesk integrated software user guide.

Tried & Tested in All Browsers

Before you officially launch a helpdesk integrated software user guide, it must be tested in a variety of different browsers. There is no reason why a customer should be unable to work with the guide due to browser issues.

Guaranteed to Work in Major Browsers

The team at Yonyx ensures that any customer will be successful when trying to access the user guide from any browser. Every helpdesk integrated software user guide that is released is guaranteed to work in versions of Firefox, Chrome, IE, Safari and Oprah.

Older Versions are Just as Important

Don’t assume that every customer is using the latest version of a browser. Find the lowest common denominator for browser versions and use that as your baseline. From there, you can work through each subsequent version of the browser to test your helpdesk integrated software user guide.

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