Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support

by | Jan 27, 2014 | Customer Self Service, Customer Support, Knowledgebase, Troubleshooting

Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree?

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

An interactive decision tree is a guaranteed access to support articles so that your customers can fix or solve their own issues by using interactive guides.

The guides can be instructional images, videos, audios or even detailed articles explaining what they have to do in certain situations.

Not everybody wants to call customer support every time they have problems with their products or services. Having the interactive decision tree as guide will help them identify what causes the problem and try to fix the issues on their own.

So, instead of congesting your customer support, the decision tree is a guaranteed form of solving simpler issues.

As a result, your support staff no longer have to face repeating problems. Imagine having 100 customers calling you for virtually the same problem throughout the day. Doesn’t it sound so tiring?

If you want to make improvements that allow customers guaranteed access to support articles no matter what time of day or date of the week it is, consider having the interactive decision tree.

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Improve Customer Service using Decision Trees

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