There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
What makes the interactive decision tree beneficial to companies?
It lets you make the most of your customer support time. The interactive guide is beneficial for companies in the sense that it helps in reducing the number of customers waiting for the next representative. As a result, your support staff can make the most of their time looking for solutions or taking care of customers with real, complex problems.
This heightens the quality of customer support while reducing the time you spend on each customer.
It allows 24/7 access to comprehensive knowledgebase. Customers rarely call support unless they really “don’t know what to do.” And today, everything seems to be within the customer’s grasp by researching in the Internet.
How great it would be if you can provide all their needed information through the use of interactive decision tree?
These are just two of the major benefits you can reap from the interactive guides. There is more if you know how to use it or how efficient you implement it in your company.
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