Understanding Decision Tree Driven Customer Service


A decision tree driven customer care solves more problems than you imagine.
Decision tree driven customer care solves more problems than you imagine.

The customer service term has completely lost its meaning in today’s world. The chances of getting 7 out of 10 happy customers are very slim. Most customers you will run to are either angry and others just fade up with the service they receive. There are only few successful companies who know how it is like to deal with angry customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

These companies work with a decision tree driven customer service strategy. A decision tree will highlight all the possible outcomes of a customer’s reaction. In this case, there are only two ways: satisfied or not satisfied. Once the outcomes have been identified, what next? How will you deal with an angry customer? What strategies to put in place to solve angry customer issues?

A decision tree driven customer service enables a company to think out of the box and address outcomes and how to deal with them. For instance, if the strategies they have come up with do not work, what next? With a full detailed customer service program, it becomes very easy to promote effective customer service.

Our model helps businesses improve customer experience by helping customers to find the best, less intrusive and optimized solutions to their problems through decision tree driven customers service. Learn more today.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree