There is nothing more frustrating for customers than to deal with speed and performance issues of their network. By far, this is the most common problem that customers face today.
What’s the best way to offer customer support to this type of repetitive problem?
The answer lies in the way your company is able to implement a user FAQ software. This software contains a comprehensive database – which will answer the customer’s questions and to offer an easy troubleshooting method.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
How can the user FAQ software able to address the speed and performance issues of a network?
Customers will select the speed and performance troubleshooting issues on the list. This choice will lead to a series of solutions, which is interactive and dynamic. They can try all solutions given by the software.
The interactive guide resembles a branching tree and the knowledgebase is in the form of articles, images and instructional videos, which are easy to comprehend.
When customers have the same speed and performance issue, they can try all the solutions given by the user FAQ software unless the problem escalates into a complicated one.
Once the problem escalates, they can call customer support or submit a ticket informing you that they have trouble having positive results using the solutions you currently have in your knowledgebase.
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