Customers are one of the reasons why a company grows and also fails. As an entrepreneur you may choose to increase your customer base and at the same time loose them. Once you loose your customers getting them back to buy from you is very challenging.
But will you just sit there and watch your customers leave? You need to do something about your customer service. It is the only thing that will make your business grow.
One reason why you need to focus on customer service is to keep and retain your customers. When a customer is satisfied by the care he/she receives from your team he will never step in another shop. Therefore with a total focus on customer service you will earn more customers on your side. More customers mean more money.
Good customer service always leaves customers satisfied. Sometimes customers feel frustrated every time they visit your premise. It is not because the product failed to achieve its purpose but because of the treatment you give them. We fail to understand that a customer needs more focus than just providing the product.
In general customer service is very important. A big percentage of your customers prefer a competitor because of the bad experience they had with your customer service team. Make a difference and see your customers change their minds.