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Adding Yes No Buttons to a Decision Tree
Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for technical troubleshooting, customer service, or inside sales processes. Each Yonyx interactive Decision Tree is a series of interconnected “Guidance Steps”…
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How to locate placeholders in a form within a Decision Tree.
Yonyx Authors can design interactive decision trees with forms (Yonyx Commands) embedded within guidance step nodes. Yonyx Commands can be customized to include various data capture elements in a form, like: Each data capture field listed above, in a form, is linked to a Yonyx Placeholder that stores the entered value. Authors often need to…
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Expand Dynamic Call Script
Every Yonyx interactive decision tree (also known as a Dynamic Call Script or a Yonyx Guide) consists of a network of guidance steps (referred to as “steps”) and user responses (referred to as “responses”). Each guidance step and its following user responses are together called a guidance family. When an Author starts editing a Yonyx…
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Insert Step between a Response and Step
Each interactive decision tree is an interconnection of guidance steps (step for short) and user responses (response for short). Yonyx platform provides a single click button for an Author to insert a step in an existing pathway. Each step may have multiple responses following it, while each response should connect to one guidance step. The…
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Generate Response Nodes with AI Assist
When creating interactive decision trees using the Yonyx Platform, Authors may sometimes struggle to anticipate all potential response nodes that should follow a guidance step. To address this challenge, Yonyx Map View offers an AI Assist feature that aids Authors in generating response nodes for a guidance step. This is achieved by analyzing the content…
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Generative AI Assist for Call Scripts
Yonyx decision tree maker platform includes built in Generative AI Assistant for Authors. If you can list points outlining what you wish to convey in a call script but need help with formulating the right language for your call script, or would like to infuse excitement, professionalism, or confidence into it, Yonyx AI Assist can…
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Yonyx – Category Leader for Decision Support Software
Yonyx has been chosen as a category leader for decision support software in GetApp’s latest Category Leader report for 2023. Decision Support software facilitates the decision-making process by helping to prioritize objectives, evaluate alternatives and simulate results. Yonyx interactive decision tree platform enables subject matter experts at large Enterprise organizations to create decision trees. Customer…
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What is ChatGPT Magic vs. Power of Decision Trees?
ChatGPT is essentially a digital brain on steroids. No limbs, neck, or torso – just brain! It is an amazing brain with general knowledge obtained from all books, web pages, or documents available on the internet. We all have such friends whom we think of as human encyclopedias, as they seem to know something about…
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Flowcharts Help to Visualize and Simplify Communication
Image by jannoon028 on Freepik “The Future Belongs To The Competent. Get Good, Get Better, Be The Best!” – Brian Tracy Communication operates at the heart of modern civilization. It represents the definitive factor that animates the growth of civilizational processes across generations. When expressed through writing, the spoken word, sign language, gestures, diagrams, and…
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Understanding How to Make a Flowchart in Word
Image by onlyyouqj on Freepik “The first time you say something, it’s heard; the second time, it’s recognized; the third time, it’s learned.” – John Maxwell Design sense and the spirit of exploration comprise core inputs into the creative process. The modern designer can embark on a variety of creative journeys, as a means of…
